Refund and Returns
Lemon Drop Cookie Shop does not accept returns, however, we do guarantee your complete satisfaction. If you are dissatisfied, please contact us immediately upon receipt of your order.
Once you place your order with Lemon Drop Cookie Shop, you will receive a confirmation email with an order number within a few hours. If you do not receive this email, please contact us at 626.386.5980 to confirm the order was placed.
Any order cancellations must be made within 14 days prior to the due date in
order to receive a full refund. Order cancellations made between 7 to 13 days of the order due date shall be refunded 50% of the paid invoice amount. Order cancellations made less than 7 days of the order due date will not qualify for a refund.
Orders in excess of $250.00 may be subject to a 50% deposit.
On very rare occasions we may have to substitute an item of equal or greater value. If we need to make substitutions, we will make every effort to provide you with an item that will meet or exceed your expectations.
On occasion, Lemon Drop Cookie Shop may provide clients with design and packaging samples. Samples are simply meant to provide a general representation of the final product, but may vary from the sample to the actual product delivered.
Lemon Drop Cookie Shop shall make reasonable efforts to communicate changes with clients.